Specialist Terms & Conditions
Last updated: 06/06/2025
Please read these Terms and Conditions carefully before you complete your Account signup as these Terms and Conditions will apply to your registration. We recommend that you print a copy of these Terms and Conditions for future reference. If you do not agree with these Terms and Conditions, you must not use our Website.
If you would like to talk to us about the terms of using our platform, please get in touch with our team and we’d be happy to help. Contact us at: hello@trendle.uk
1. Definitions
For ease of reference the following terms shall having the following meanings in these Terms and Conditions:
1.1. “Trendle” (also “us”, “we”, or “our” for short) is the trading name of Trendle Co-operative Limited, registered in England as a registered society under the Co-operative and Community Benefit Societies Act 2014. Reg No. 5359, and whose registered office is at Address: 4 St Catherine's Road, Southampton, SO18 1LJ.
1.2. “Website” means the Trendle platform accessible via the website (https://platform.trendle.uk) or mobile application.
1.3. “Account” means your personal access to the Services we provide for you through the Website..
1.3. “Specialist”, “you” and “your” means you, the natural person, incorporated body or unincorporated body who uses any Services provided by the Co-operative and provides their own services to customers of the Website.
1.4. “Customer” means the users of Trendle who make Enquiries to Specialists through the Website for any of the services they offer.
1.5. “Service(s)” means any services offered via the Website for Specialists.
1.6. “Enquiry” (also “Enquiries”) means a request for any services from a Specialist placed through the Website.
2. Service Description
2.1. Your Account allows you to showcase your services on the Website to help you connect and receive job enquiries from Customers.
2.2. The early-release version of your Account on Trendle comprises of:
2.2.1. your personalised shopfront for Customers to learn more about you and the services you offer;
2.2.2. the enquiry form for Customers to request your services;
2.2.3. enquiry emails sent to you on completion of the enquiry form by a Customer.
3. Relationship between you and Trendle
3.1. Trendle showcases your services on the Website on your behalf. Trendle is not responsible or liable for delivering the actual Services that are booked through the Website.
3.2. Trendle will provide you with the Enquiries made through the Website by Customers.
3.3. Although we will make every effort to provide you with every Enquiry made for your services, in the event of technical issues, Customers may not be able to complete Enquiries or we may fail to notify you of the Enquiry. We always take appropriate measures to recover the live service as rapidly as we can, and attempt to recover and resend any Enquiries made for your services.
3.4. We reserve the right to withdraw access to our Website or cancel your account in the event that we reasonably suspect inappropriate behaviour, fraud or money laundering by you or someone using your account.
3.5. We require that you ensure that all information provided for display on your profile is accurate, complete and not misleading in any way. We cannot verify the information which you provide to us for Customers and it is your responsibility to ensure it is accurate..
4. Relationship between you and the Customer
4.1. The services you provide to Customers are your responsibility. The provision of the Services enquired about via our Website is your responsibility.
4.2. You have entire control over whether you agree to accept the job requested in the Enquiry, and the fee you require to provide your services.
4.3. If you agree to provide your services to a Customer, the payment and associated binding legal contracts are between you and the Customer.
4.4. It is your responsibility to set up and fulfil the legally binding contract with the Customer. The Customer holds no contract with Trendle.
5. Amendments to these Terms & Conditions
5.1. We will amend these Terms and Conditions from time to time.
5.2. We will notify you of changes to the Terms and Conditions via your Account email address, and any other appropriate channels.
5.3. If the nature of the changes to the terms significantly impacts the nature of the Services we offer, we will provide you with appropriate time to make a decision and clear instructions for how to opt out.
5.4. Continued use of our Services after any updates constitutes acceptance of the updated terms.
6. Your obligations
6.1. You are expected to respond to Enquiries received through Trendle in a reasonable timeframe.
6.2. You are expected to treat Customers with respect, in alignment with our community guidelines.
6.3. You are expected to provide any services you agree to provide to Customers in line with the agreed statement of work and legally binding contracts you agree upon with the Customer following the Enquiry.
6.4. You are expected to provide us with true and accurate information for display on your profile, so that it is not misleading in any way to Customers.
6.5. You are expected to inform us if there are any significant changes to the information on your profile, for example (but not limited to) if you no longer plan to provide a particular service or you move to a different location.
6.6. You are expected to inform us if you no longer plan to provide services, plan to take an extended break from working, or otherwise will no longer respond to Enquiries via Trendle, so we can deactivate your account.
7. Limitation of liability
7.1. Trendle shall not be liable for any indirect, special, or consequential damages arising out of or related to the performance of its Services, including but not limited to loss of revenue, profits, or reputation.
7.2. Trendle does not exclude liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
8. Dispute Resolution
8.1. These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by English law.
8.2. You and Trendle agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes.
9. Complaints Procedure
9.1. If you are dissatisfied with any aspect of the engagement with a Customer, please attempt to speak to them to resolve the issue directly.
9.2. If this fails to resolve the issue, please contact us at hello@trendle.uk.
9.3. Trendle will investigate and respond to complaints within a reasonable timeframe.
9.4. We will speak to the relevant Customer and you, and attempt to resolve the issue.
IMPORTANT NOTE: We take all complaints very seriously and will always do what we can to resolve them. However, we are not responsible for the Enquiries made by the Customers, and are under no obligation to provide you with a refund or credit note in the event you are dissatisfied with your experience.
10. Community Guidelines
10.1. We take threats, inappropriate behaviour, harassment and bullying behaviour towards you, our Customers, our staff, or any member of the Trendle community very seriously.
10.2. Aggressive or unkind language in any communications will be investigated by our team and may lead to your Account being deleted.
11. Trendle content
11.1. All of the content on the Website, including text, graphics, logos, images, and software, is the property of Trendle or its licensors.
11.2. You are granted a limited, non-exclusive, revocable license to access and use Trendle content solely for personal, non-commercial purposes.
11.3. Unauthorised use of Trendle content may result in termination of your agreement and legal action.
11.4. Content provided by you for your Account, such as logos, images of previous work, and text remains your property.
11.5. If at any point you wish to remove your content, please inform us via email at hello@trendle.uk.
12. Third-party Content
12.1. Trendle is not responsible for any third-party content, links, or information provided through any of our platforms.
12.2. You access third-party content at your own risk.
12.3. Trendle shall not be liable for any damages or issues that arise from your use of third-party content.
13. Intellectual Property
13.1. Trendle retains all intellectual property rights related to its services, content, designs, logos, and trademarks.
13.2. Unauthorised use, reproduction, or distribution of Trendle’s intellectual property is prohibited.
13.3. Any feedback or suggestions you provide for the purpose of improving Trendle services become the intellectual property of Trendle.
14. Data & Personal Information
14.1. Trendle collects and processes data and personal information in accordance with our Privacy Policy and applicable data protection laws, such as the UK General Data Protection Regulation (GDPR).
14.2. Your data is used to fulfil service requests, process orders, improve services, and (with your consent) to communicate updates and for marketing purposes.
14.3. For further information on how your data is managed, please refer to our Privacy Policy.
14.4. Trendle takes appropriate measures to secure your data.