Trendle Customer Terms
Last updated: 06/06/2025
Please read these Terms and Conditions carefully before you complete any transactions via the Website as these Terms and Conditions will apply to your registration and/or enquiry. We recommend that you print a copy of these Terms and Conditions for future reference. If you do not agree with these Terms and Conditions, you must not use our Website.
If you would like to talk to us about the terms of using our platform, please get in touch with our team and we’d be happy to help. Contact us at: hello@trendle.uk
1. Definitions
For ease of reference the following terms shall having the following meanings in these Terms and Conditions:
1.1. “Trendle” (also “us”, “we”, or “our” for short) is the trading name of Trendle Co-operative Limited, registered in England as a registered society under the Co-operative and Community Benefit Societies Act 2014. Reg No. 5359, and whose registered office is at Address: 4 St Catherine's Road, Southampton, SO18 1LJ.
1.2. “Website” means the Trendle platform accessible via the website (https://platform.trendle.uk) or mobile application.
1.3. “Customer”, “you” and “your” means you, the person who enquires for any Services through Trendle;
1.4. “Specialist(s)” means our selected third party providers of services who offer their services via our Website.
1.5. “Service(s)” means any services of a Specialist offered for enquiry via the Website, for example clothing repair and alteration.
1.6 “Enquiry” (also “Enquiries”) means a request for any Services from a Specialist placed through the Website.
2. Service Description
2.1. The Website allows you to enquire about a range of garment repair and alteration services from our Specialists. Those Services are provided by our Specialists and not by us. The provision of the Services enquired about via our Website is the responsibility of the Specialist who provides them.
2.2. For the early-release version of Trendle, Enquiries are a request to the Specialist for a specific Service you would like them to fulfill. There is no binding agreement for you, us, or the Specialist to fulfill the Services requested in the Enquiry. No payments or binding legal contracts are exchanged on the Website.
3. Relationship between you and Trendle
3.1. All Services available for enquiry on the Website are offered by Trendle on behalf of its Specialists. Therefore, we are not responsible or liable to you for the actual Services that are booked through the Website.
3.2. We reserve the right to withdraw access to our Website or cancel any Enquiry in the event that we reasonably suspect inappropriate behaviour, fraud or money laundering by you or someone using your account.
3.3. All Services shown on the Website are subject to availability and the images and/or descriptions of the Services are for illustrative purposes only and actual Services may vary from those images and/or descriptions.
3.4. We require our Specialists to ensure that all information provided by them for display on their profile is accurate, complete and not misleading in any way but we cannot verify the information which they provide to us.
4. Relationship between you and the Specialist
4.1. In the event you and the Specialist agree to complete the requested Services, you will agree to a binding legal contract between you and the Specialist outside of the Website.
4.2. If you pay a Specialist for Services, your payment and associated binding legal contracts are between you and the Specialist. You hold no contract with Trendle.
4.3. It will be each Specialist’s responsibility to ensure that all of the information listed on the Website is accurately described.
5. Amendments to these Terms & Conditions
5.1. We amend these Terms and Conditions from time to time, without prior notice.
5.2. Every time you wish to make an Enquiry on the Website, please check these Terms and Conditions to ensure you understand the terms which will apply at that time.
5.3. Continued use of our Services after any updates constitutes acceptance of the updated terms.
6. Your obligations
6.1. You are expected to provide true and accurate information in your Enquiry to the Specialist.
6.2. You are expected to treat Specialists with respect, in alignment with our community guidelines.
6.3. It is your (or the person receiving the Services) sole responsibility to communicate in advance any medical or health-related conditions and/or special needs to the Specialist that might affect or be affected by any Services (for example without limitation, allergy information and health issues). If you fail to disclose any such information to the Specialist, neither Trendle nor the relevant Specialist shall be liable to you for any injury, loss or damages resulting from the Services that could reasonably have been avoided if you had disclosed that information prior to receiving the Services.
6.4. As a consumer, you have legal rights in relation to services that are not performed with reasonable care and skill or are otherwise not as described. Advice about your legal rights is available from your local Citizens′ Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights.
7. Limitation of liability
7.1. Trendle shall not be liable for any indirect, special, or consequential damages arising out of or related to the performance of its Services, including but not limited to loss of revenue, profits, or reputation.
7.2. Trendle does not exclude liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
8. Dispute Resolution
8.1. These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by English law.
8.2. You and Trendle agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes.
9. Complaints Procedure
9.1. If you are dissatisfied with any aspect of the Service received from a Specialist, please attempt to speak to them to resolve the issue directly.
9.2. If this fails to resolve the issue, please contact us at hello@trendle.uk.
9.3. Trendle will investigate and respond to complaints within a reasonable timeframe.
9.4. We will speak to the relevant Specialist and you, and attempt to resolve the issue.
IMPORTANT NOTE: We take all complaints about our Specialists very seriously and will always do what we can to resolve them. However, we are not responsible for the Service(s) provided by the Specialist, and are under no obligation to provide you with a refund or credit note in the event you are dissatisfied with services which you have received.
10. Community Guidelines
10.1. We take threats, inappropriate behaviour, harassment and bullying behaviour towards you, our Specialists, our staff, or any member of the Trendle community very seriously.
10.2. Aggressive or unkind language in any communications will be investigated by our team and may lead to your account being deleted.
11. Trendle content
11.1. All of the content on the Website, including text, graphics, logos, images, and software, is the property of Trendle or its licensors.
11.2. You are granted a limited, non-exclusive, revocable license to access and use Trendle content solely for personal, non-commercial purposes.
11.3. Unauthorised use of Trendle content may result in termination of your agreement and legal action.
11.4. Content provided by Specialists for their Account, such as logos, images of previous work, and text remains the property of the relevant Specialist.
12. Third-party Content
12.1. Trendle is not responsible for any third-party content, links, or information provided through any of our platforms.
12.2. You access third-party content at your own risk.
12.3. Trendle shall not be liable for any damages or issues that arise from your use of third-party content.
13. Intellectual Property
13.1. Trendle retains all intellectual property rights related to its services, content, designs, logos, and trademarks.
13.2. Unauthorised use, reproduction, or distribution of Trendle’s intellectual property is prohibited.
13.3. Any feedback or suggestions you provide for the purpose of improving Trendle services become the intellectual property of Trendle.
14. Data & Personal Information
14.1. Trendle collects and processes data and personal information in accordance with our Privacy Policy and applicable data protection laws, such as the UK General Data Protection Regulation (GDPR).
14.2. Your data is used to fulfil service requests, process orders, improve services, and (with your consent) to communicate updates and for marketing purposes.
14.3. For further information on how your data is managed, please refer to our Privacy Policy.
14.4. Trendle takes appropriate measures to secure your data.